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  • Privacy Policy


    Collection and Use

    Miles is fully committed to providing you with information about the collection and use of personalinformation provided by, or collected from, visitors while using our website, products and services. We will not ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your personal information are as follows:

    1. Services such as processing transactions (e.g. fulfilling a request for information)


    2. Marketing and communicating with you in relation to the products and services offered by Miles, our strategic marketing partners, and other trusted third parties


    3. Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your experience with Miles, our various types of communications, advertising campaigns, and / or promotional activities

    You will always be offered the choice not to disclose your personal information or to decide what communications you would like to receive from us. However, doing so may cause certain transactions to be affected.

    Processing and Disclosure

    In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your information to Miles affiliates and / or third-party service providers located in the United Kingdom for the purposes outlined within this Privacy Statement. Miles does not sell, rent or give physical possession of your personal information to unaffiliated third parties outside the Miles system. Situations in which Miles may disclose your information to others include:

    1. When we have received your consent to do so

    2. In situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a job application)

    3. When companies or services providers that perform business activities on behalf of Miles require such information (e.g. customer support services, market research administration or database management services)

    4. When access to your personal information is necessary to facilitate business operations or meet contractual obligations

    5. To comply with legal or regulatory requirements or obligations in accordance with applicable law or court order

    6. In case of emergency such as to safeguard the life, health, or property of an individual

    If information is shared as mentioned above, we seek to limit the scope of information disclosed to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your personal information and abide by applicable privacy laws and regulations.


    In order to keep you informed, we may mail, email, telephone or contact you by other means to notify you of new Miles products and services or upcoming Miles special offers, events, enhancements or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our emails or other communications or by contacting Miles directly.

    We would like to keep all customers informed and equally able to take advantage of the benefits offeredby Miles and its strategic marketing partners. In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. For example, Miles may collect and use personal information that you volunteer or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request.

    In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin or health conditions).


    To ensure that your personal information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g. in the event your home or email address changes or you wish to add an additional method for us to communicate with you). If you are registered under our recruitment portal, you can review and update your individual profile online. Please note that in an effort to prevent the unauthorized disclosure of your personal information, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to personal information cannot be provided by telephone. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints or financial or legal requirements. Therefore, you should not always expect that all of your personal information will be completely removed from our databases in response to your request.


    Miles may use cookies, invisible pixels and web beacons to obtain information about you while visiting ourwebsite.Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Miles cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.Cookies can also help us provide you with a personalized on-line experience in the following ways:

    • They remember your user name and password for future visits so log in is easier and faster

    • They ensure you are provided with the appropriate frames and content

    • They ensure you obtain all requested information

    • They help us deliver communications that are relevant and responsive to your interests and location

    Miles cookies are limited to this website only and are not designed to follow you when travelling on the Internet after leaving this website. We track the usage of our website in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition various third parties may also place cookies on your computer's hard drive. Miles is not responsible for the presence or absence of third-party cookies or for the technological capabilities or practices employed by third parties in connection with third party cookies.If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on this website and our ability to recognize your browser from one visit to the next.Miles also uses invisible pixelsto count how many people visit certain web pages. Miles may use this information to improve marketing programs and content.


    In order to anticipate your needs, Miles provides links to other websites for your convenience and information. Miles is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Please note that while Miles will protect your information on this website, we cannot control and will not be responsible for the privacy policies of third-party websites, including websites owned or controlled by independent franchisees, third party owners, or websites not controlled or authorized by Miles.


    Miles does not seek to obtain nor does it wish to receive personal information directly from minors; however, we cannot always determine the age of persons who accesses and uses our website. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Miles marketing communications.


    While every attempt is made to ensure that the information presented in all items on this web site is both accurate and useful, Miles does not make any warranty regarding the content or accuracy of the materials accessible through this website or its host server.